We may collect and process the following personal information:

• Full name

• Phone number

• Email address

• Social media handle (if provided)

• Hair history and treatment details

• Photos and videos taken during or after your treatment

Your information is used for:

• Appointment bookings and confirmations

• Providing hair treatments and consultations

• Record-keeping of treatments performed

• Customer communication (follow-ups, aftercare advice, promotions if applicable)

• Marketing and promotional purposes (see Section 4)

We take reasonable steps to protect your personal information and store it securely. Your data is only accessed by authorised persons and is not sold or shared with third parties, except where required by law.

During your appointment, photos and/or videos may be taken before, during, or after your treatment. These may include images of your hair, face, or overall appearance.

These images and videos may be used for:

• Social media platforms (e.g. Instagram, TikTok)

• Website content

• Marketing, educational, and promotional materials

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By attending your appointment, you automatically grant consent for us to capture and use this content for the purposes listed above, without compensation.

If you do not wish to be photographed or recorded, it is your responsibility to inform us in writing before your appointment begins.

Clients who are comfortable with their hair results being shared but prefer not to have their face visible may request a “no face shown” option.

In such cases:

• Photos and videos will focus only on the hair

• The face will be cropped, blurred, or filmed from angles that do not reveal identity

This request must be made in writing before the appointment starts.

If no such request is received, full visual content may be captured and used as described above.

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate information

• Withdraw marketing consent at any time (this does not affect content already published)

Requests can be made by contacting us directly.

We may update this Privacy Policy from time to time. The most current version will always apply and will be available upon request or on our digital platforms.

If you have any questions about this Privacy Policy or how your data is handled, please contact us directly.